A questionnaire survey was conducted in 1996 and 1998 among decision makers in cities in all 15 European members states. Its specific objectives were to investigate goals and perception of (transport) telematics, technologies and applications used, status and plans of service deployment, benefits and obstacles, partnerships and business models for urban telematics deployment in local and regional authorities.

For the purpose of this survey a representative database of decision makers was set-up which was designed to be representative in terms of authority size within countries and to reflect the share of each country's population in Europe. Effectively all cities above 100.000 and a random selection of smaller authorities was included in the database. In addition, contact databases of major local authority networks (Eurocities and Telecities) were used to create a sub-set of the overall sample.

An in-depth questionnaire was sent out in the five major European languages.